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What is the organisation trying to accomplish? How do we
go about it?...
What implications does that have on the transactional process
capabilities that must be present? How do we compare right
now?...
What implications does that have on the management process?
How do we compare right now?...
What decisions do we need to be making? How do we tie the
processes together? What information will we need to do so?
How do we compare right now?...
What applications are required to handle this information?
How do we compare right now?...
What implications are there for our organisational structure?
How do we compare right now?... How should we manage the change
process?
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