Background:
The objective of this project was to conduct a review of selected, key business processes and systems, in order to identify and implement appropriate improvements to support ongoing growth whilst simultaneously lifting operating efficiency, and reducing cost;
- formally mapping the actual process that are currently in place (depicting the sequence, the roles and responsibilities, the key scenarios, the key documentation, and the supporting IT systems), and
- identifying practical, operational improvements, to support a phase of implementation of beneficial change.

Scope:
The functional areas of priority; Operational and Capital Planning, Procurement Contract Management and Creditor Payments, and Sales Contract Management and Debtor Payments were all in scope for the project.

Locations:
(a) Coastal & Central QLD Region (Toolara District), (b) Inland & Northern QLD Region (Imbil District), (c) Central Services (North Lakes).

Collaboration:
Regional Planning & Forest Management, Finance & Accounting Services, Procurement, Legal, Customer Liaison, Business Services, IT, Health & Safety, Resources, Marketing.

By Analysis Activity:
• Identified, agreed, and prioritised all relevant processes in scope,
• Mapped 49 selected current (‘As Is’) business processes, & validate Regionally,
• Critiqued ‘As Is’ processes to identify gaps between the current process and future requirements,
• Defined high level Requirements for change to support and drive these new processes, & validated Regionally and with the senior management Reference Team,
• Validated any IT System-impacting requirements for change with IT Application Analysts,
• Re-designed and mapped 42 Future (‘To Be’) processes, & validated Regionally,
• Provided validated Future state (‘To Be’) process maps plus requirements for change to IT,
• Identified an implementation prioritisation and sequence,
• Facilitated a transition to implementation.