Multiple Projects;

- FRANCHISE SKILLS TRAINING; Development of a Franchise Skills Training College on new processes, systems & procedures, supported by electronic knowledge model for desktop user support.
- BRANCH OPERATIONS;
Development of a Management Operating System (MOS) for increased efficiency of the Head Office and Branch network operations.
Branch operations process mapping, analysis and improvement / standardisation across Franchise Business Operators within the Mortgage Lending business.
- ORGANISATION RESTRUCTURE; Change Management associated with implementation of streamlined organisation restructure in support of new processes and systems.