Senior Business Analyst / Project Manager delivering multiple projects;
• Customer Service Centre operating model; process redesign, information flows and systems analysis, business requirements, business case definition
• Cash inventory mngt system; design, build, test, implement and support rollout of a bespoke system, 100 retail outlets, achieving improved stock holdings, costs, and service levels
• Cash Card process improvement; process mapping & improvement, review stock mngt system, business requirements, implementation roadmap and handover to I/T
• Commercial ForEx process reengineering; management of 2 Senior Business Analysts, integrated business process and systems requirements for global business Division.