Delivery of multiple business improvement projects;

Administration Process Improvement - Residential Aged Care:
Process analysis and optimisation within selected Residential Aged Care (RAC) Centres’ Back Office Administration functions to streamline existing processes, analyse Roles & Responsibilities, quantify improvement opportunities, and define business requirements to support the change;

Administration Process Improvement – Community Aged Care:
Business Process Improvement within priority Community Aged Care scheduling, service delivery, & client financial management functions, involving process streamlining, roles & responsibilities analysis, improvements quantification, & definition of business requirements;

o Identified 51 current business processes (Residential), and 49 (Community Care), through a Process Inventory, then prioritised 29 (Residential), and 14 (Community Care) detailed Administration processes, across 22 RAC facilities, and 10 Community Care facilities, for detailed mapping and analysis.
o Mapped and critically evaluated current (‘As Is’) business processes.
o Established baseline ‘As Is’ process metrics (volumes, frequencies, task durations, FTE requirements), providing a quantitative basis for prioritisation & improvements estimation.
o Designed and mapped future (‘To Be’) processes, established comparative ‘To Be’ process metrics, to quantify efficiency benefits.
o Defined high level Business Requirements to support and drive these new processes.
o Identified ‘Quick Win’ initiatives for immediate implementation.

Achievements - Residential;
• The analysis revealed that;
- Process design-based weaknesses, & I/T Systems weaknesses, dominated the issues
- 3 core IT Systems dominated the I/T Systems issues and solutions
- 56% of all I/T System change required only Simple mods. Only 20% may be uneconomic or impossible.
- Nearly 75% of all Solution themes were non-IT in nature (ie Policy, People or Process changes required)
• Identified a significant labour efficiency benefit from process improvement and streamlining,
• Achieved the project timeline of 14 weeks for delivery.

Achievements - Community Care;
• The analysis revealed that;
- I/T Systems weaknesses, and Process design-based weaknesses, dominated the issues
- 2 core IT Systems, and MS Office applications, dominated the I/T issues and solution areas
- 76% of all I/T System change required Major Mods, with only 20% of the solutions ‘Available Now’, or requiring only ‘Simple Mods’.
- 62% of ALL Solution themes were non-IT in nature (ie Policy, People or Process changes required)
• Identified a significant labour efficiency benefit from process improvement and streamlining.