Health Care & Social Assistance
Public and Private Health, Aged and Community Care, Disability Care, Residential Aged Care, Education and Vocational Support
Process Analysis & Improvement within Core Functions supporting Service Delivery (Focus ACT)
Map and analyse selected business processes from Staff Resourcing and Development, as well as the Intake Stage of the Client lifecycle, across two of three lines of service delivery (Disability Services, Children & Young People Services (CYPS), and across part of the third service line (Allied Health, Support Coordination & Housing).
Various projects; Process analysis and improvement within Student Engagement and within Career Counselling (The Smith Family)
End-to-end review of current student engagement processes, systems, roles & policies within Planning, Facilitator Recruitment & Training, Delivery, and Evaluation stages, of the Certificate I in Financial Services student life skills program, in readiness for significant growth.
Service Delivery process mapping, gap analysis, and required action definition, supporting NDIS operational change rollout (The Ella Centre)
Senior Consultant leading a complete Service Delivery process mapping, gap analysis, and required action definition, in support of imminent rollout of operational changes under National Disability Insurance Scheme (NDIS) rollout in the Region.
Process Improvement within Branch Administration (Community Care Service) (Anglicare Southern Queensland)
Senior Consultant / Project Manager leading a team of 2 Consultants and a Functional Leads team of 8 on a Business Process Improvement project within the Branch Administration of Community Care service delivery. Included process analysis & redesign, FTE analysis, business requirements for systems change.
Various projects; Compliance and efficiency review (Disability Care Service), Process analysis and redesign (Residential Aged Care), Documentation of policies, procedures and forms (Disability and Residential Aged Care Services) (Anglicare Sydney Diocese)
Project Manager / Senior Consultant delivering multiple business improvement projects.
Delivery of process redesign, change / risk impact assessment, business requirements, in support of National Disability Insurance Scheme (NDIS) rollout (Integratedliving Australia (NSW, QLD))
Project Manager / Senior Consultant delivering Process redesign, High Level Business Requirements, plus Impact analysis in the transition to individualised funding and Consumer Directed Care under NDIS rollout (NSW Lower Hunter Region).
Streamlining and business requirements definition for Time capture-to-Payroll processes and systems (Ramsay Healthcare (NSW))
Senior Business Analyst delivering streamlining / requirements definition for 15 core Time capture-to-Payroll processes / systems for Clinical, Catering and Housekeeping functions in 2 hospitals.