Mapping and opportunity analysis of selected service delivery processes representing the core of the Student Stream of Internship management.

7 Service Delivery Lifecycle Stages:
• Student recruitment,
• Resume preparation,
• Internships alignment,
• Participant preparation,
• Internships confirmed,
• Prepare for Internship,
• Support during internship.

Over 4 weeks we undertook the development of a Process Inventory plus prioritisation Analysis, by simply identifying the current processes (naming, sequencing, and giving them some brief attributes);
• Defined a one-line purpose statement (what the process is designed to do), including the start / end points,
• Defined the organisational roles and positions involved in the process,
• Identified any key I/T systems in the process,
• Captured any ‘Regionality’ in any process (differences in ostensibly the same process across multiple Regions),
• Identified the main ‘Pain Points’ within the current process, and attributes a quantitative, relative ranking score,
• Ensured both Executives and Operatives are talking in the same terms about the same set of processes,
• Helped to select which processes are a priority for detailed mapping, analysis and process improvement (and which can be deferred).