Mapping and opportunity analysis of selected service delivery processes representing the core of the Student Stream of Internship management.

Review into the functions, activities and areas of responsibilities undertaken by the Client Services staff within the College’s Practitioner Education Business Unit, as a result of ongoing growth, recent acquisitions, a recent review of units’ administration, and some internal restructuring.

Process analysis and improvement within Corporate Accounting function for well known print products franchise operator with multiple service centres.

Project manager overseeing Process mapping and analysis for Borrower Referral Services in support of the creation of new service offerings, including user training on maintenance of the process model.

Senior Consultant / Project Manager delivering process mapping and optimisation within service delivery and administration support areas of this training and consulting services delivery provider.

Senior Business Analyst / Project Manager delivering process mapping and optimisation within service delivery and administration support areas of this training and consulting services delivery provider.

Independent business process analysis, gap identification and improvement strategies for procurement and logistics processes.

Business process mapping and analysis supporting Virtual Data Room facilities, plus undertaking of a best practice review into legal documentation processes.

Pattern analysis within transactional data for value maximisation. Process mapping & redesign for performance reporting, digital media technology provider.

Development of Business Outcomes (Benefits Realisation) Roadmap - define interrelationship of change initiatives, realise benefits, govern prioritisation.

Analysis of retail trade data reporting process in support of improved operational efficiency for daily and weekly data reporting processes and systems.

Business process analysis and process improvement within organisational governance process areas of this engineering services provider.

Facilitation and delivery of process mapping and value stream mapping training for internal staff, within Distribution business.

Development and presentation of a business case for the establishment of an ITIL examination and management agency in Australia.