Review into the functions, activities and areas of responsibilities undertaken by the Client Services staff within the College’s Practitioner Education Business Unit, as a result of ongoing growth, recent acquisitions, a recent review of units’ administration, and some internal restructuring;

Achievements:
• Identification of the current business processes and supporting IT systems through the development of a Process Inventory.
• Identification of Roles and responsibilities involved in all processes.
• Completion of initial ‘pain point’ (gap) analysis identified by participants.
• Selection of priority processes for detailed mapping and analysis.