Information Media & Telecommunications
Sales, distribution, operations, administration, performance reporting, call centres, green fields design, regulatory and governance, marketing research, internet governance
Process analysis and improvement within Marketing Services, Sales, Product Management, & Fulfilment (Equifax)
Creation of a framework including process flows, guidelines, standards, roles & responsibilities and templates, to better manage all Marketing Services Sales, Product Management & Fulfilment processes in a standard manner.
Process analysis and redesign within Sales, Finance , Logistics, Customer Service and Maintenance (Hitachi Data Systems (NSW, VIC, ACT))
Lead a team of 2 consultants in delivering Sales process redesign, including Pre-Sales, Direct / Channel Sales, Sales Ops (back office Admin), Business Analysis (Finance), Logistics, Customer Service & Support, Global Solutions Services, and Maintenance functional areas.
Process mapping, analysis and redesign within Voice Services (Macquarie Telecoms (NSW))
Business process mapping, analysis and redesign within Voice Services Operating Division, plus development of electronic knowledge management reference model, and training of users in Business Process Management and model maintenance techniques.