Education & Training
Universities & TAFEs – student administration, Finance/HR shared services, customer service, supply chain. Independent Training & Accreditation providers – Regulatory services
Process analysis and improvement within Faculty Administration (The University of Sydney)
Document the current 30 key administrative processes involving Professional Staff within the Finance Discipline, and to undertake analysis of current processes, systems, roles and responsibilities, to identify improvements.
Operational review of Professional Education administration staff within the College’s Practitioner Education Business Unit (The College of Law)
Review into the functions, activities and areas of responsibilities undertaken by the Client Services’ Professional Education administration staff within the College’s Practitioner Education Business Unit, as a result of ongoing growth, recent acquisitions, a recent review of units’ administration, and some internal restructuring.
Process analysis and improvement within Workforce Planning function (North Coast Institute of TAFE)
Senior Consultant under a partner company TP3 delivering an analysis of current business processes and systems within the Workforce Planning & Employment Unit of the Organisational and Workforce Development Department of the TAFE. 4 Key Functional areas were included.
Process improvement & Business Requirement definition for Regulatory Systems implementation (The Victorian Institute of Teaching)
Analysis of current business processes and systems within the functions of Registration, Registration Compliance, Accreditation, and Professional Conduct, to make operational and systems improvements to support a more effective, efficient, robust and scalable service delivery.
Support for the redesign of the Corporate Services delivery model (Australia Pacific Technical College (VIC, QLD, Fiji))
Senior Consultant managing one other Consultant supporting the development of a new Corporate Services delivery operating model, transferrable to a new, Consortium legal business entity spanning 3 participating TAFEs (APTC - Fiji, BHI - VIC, and SCIT - QLD).
Process and systems redesign within Student Administration (Sunshine Coast Institute of TAFE )
Senior Consultant managing one other Consultant delivering detailed identification of improvements to core business processes to drive increased efficiency across the processes, data and systems with a primary focus on delivering excellent customer service.
Process analysis and redesign, Business Requirements, within Human Resources (Australian Catholic University (NSW, VIC, QLD))
Project Manager delivering Human Resources process analysis and redesign, including high level Business Requirements, across multi-location function supporting New Starters processes.
Process analysis and improvement, business requirement definition, for Facilities Management systems upgrade (The University of New South Wales (NSW))
Senior Consultant managing one other Consultant within Facilities Management (FM), identifying process optimisation in support of the replacement of an Integrated Work Management System (IWMS).
Process analysis and improvement within Student Administration and Customer Service (Chisholm Institute of TAFE (VIC))
Project Manager / Senior Consultant overseeing 2 consultants delivering process & systems redesign within Student Administration, evaluating over 60 Admissions & Enrolment, Full & Short Course Data Management, and Timetable Management processes, spanning 3 Teaching Centres and 4 Service Departments.
Multiple Student Administration Process Improvement projects (Macquarie University (NSW))
Project Manager / Senior Business Process Analyst in 2-person team delivering multiple Student Administration Process Improvement projects incorporating 70 processes for a large Faculty plus related central administration functions.
Process mapping and analysis in support of a Learning Management & Business Reform program (NSW Department of Education and Training (DET))
Senior Business Analyst undertaking a proof of concept project utilising business process management tools and techniques, including process mapping and analysis in support of a Learning Management & Business Reform program.
Process and systems mapping, analysis and improvement within Procurement and Creditor Payments (Victoria University (VIC))
Senior Consultant undertaking a Proof of Concept project within the Finance Department to demonstrate the process modelling and analysis methodology for potential incorporation into a wider rollout as part of the Sustainability initiative.
Re-engineering core Finance and Human Resources processes (The University of Melbourne (VIC))
Improved customer service and reduced cost, for this leading Victorian university, with over 35,000 students, 7,000 staff and a turnover exceeding $1.4bn. Over a 6 week period, using our methodology and specialised process analysis tool.